Privacy Policy

Effective and last updated: 26 August 2026

Show Up Method (“Show Up Method”, “we”, “us” or “our”) provides a coaching and goal-tracking service through the Show Up Method mobile application, website and related services. This policy explains what personal data we collect, why we use it, who receives it, how long we keep it and the choices available to you.

1. Who operates the service

For privacy questions, requests or grievances, contact our privacy support at the email address above.

2. Information we collect

Depending on how you use the service, we collect:

• Account and contact data: name, email address, optional mobile number and age, account role, approval status and authentication records. Passwords are handled by our authentication provider and are not available to us in readable form.
• Profile data: an optional profile photograph, theme preference and time zone.
• Coaching and activity data: goals, goal descriptions and schedules, check-ins, streaks, progress, coaching messages and replies.
• Session data: session title, time, duration, meeting link, price, currency and payment status.
• Payment data: Razorpay order, payment and transaction identifiers and payment confirmation. We do not directly receive or store complete card or bank-account credentials.
• Device data: a push-notification token if you permit notifications, along with technical request, security and error logs processed by our infrastructure providers.
• Website enquiries: contact details and information you submit through our website forms or when contacting us.

3. How we collect and use information

We receive information directly from you, from your coach, from your use of the app and from service providers involved in authentication, payments and service delivery. We use it to:

• create, authenticate, approve and manage accounts;
• provide coaching, goal tracking, check-ins, progress views, sessions and messaging;
• process and verify payments;
• send account emails, reminders and service notifications;
• provide optional AI-generated motivational messages;
• secure, maintain and troubleshoot the service; and
• meet legal, accounting, fraud-prevention and dispute-resolution obligations.

We do not sell personal data or use it for third-party behavioural advertising.

4. Artificial intelligence processing

If you separately choose to enable AI motivational messages, Show Up Method sends your name, active goal titles, goal streaks and previous-day completion status to Anthropic to generate a short personalised coaching message. This data is used for that feature and is not required for the rest of the app.

AI processing is optional. You can decline it or turn it off in the app at any time. After it is disabled, we will stop sending new data to Anthropic for this feature. AI output may be inaccurate and is not medical, mental-health, legal or financial advice.

5. Photo library and notifications

If you choose a profile photograph, the app requests photo-library access and uploads only the image you select. The app does not require camera or microphone access. If you allow notifications, we use a device push token to deliver reminders and service updates. You can withdraw either permission through your device settings, and you can use the core service without enabling notifications or uploading a photo.

6. Who receives information

Information is available to an authorised coach where necessary to deliver coaching. We also use the following providers:

• Supabase: authentication, database, file storage and server functions;
• Anthropic: optional generation of motivational messages after your consent;
• Razorpay: payment processing and verification;
• Expo: push-notification delivery; and
• email and meeting providers: account emails and any third-party meeting service used for a session.

These providers process information under their own terms or on our instructions. We require providers handling data on our behalf to provide the same or equivalent protection described in this policy. We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, prevent fraud or protect users and others.

7. Storage and international processing

Our providers may process data in India and in other countries where they operate. Where required, we use appropriate safeguards for international processing. Data is transmitted using encrypted network connections.

8. Retention and deletion

We generally retain account and coaching data while your account is active. You can permanently delete your account inside the app through Menu → Delete Account. Pending or rejected users can delete their account directly from the approval screen.

Account deletion removes your active account, profile, stored profile photographs, goals, check-ins, sessions, messages and notification token. Limited payment, tax, fraud-prevention, security, backup or dispute records may be retained where required by law or until ordinary backup and log cycles expire. Payment providers may retain transaction information under their own legal obligations.

9. Your choices and rights

Subject to applicable law, you may request access to, correction of or deletion of your personal data; withdraw consent; raise a grievance; or ask how we process your data. You may update profile information and manage AI-message consent within the app. Withdrawing consent does not affect processing that occurred before withdrawal.

Email requests to support@showupmethod.in. We may need to verify your identity before completing a request.

10. Security

We use reasonable technical and organisational safeguards, including authenticated access, database access controls, restricted administrative credentials and encryption in transit. No system is completely secure, so please use a strong unique password and contact us if you suspect unauthorised access.

11. Age requirement

The service is intended only for people aged 18 or older. We do not knowingly collect personal data from children. If you believe a child has created an account or provided information, contact us so we can investigate and delete it.

12. Changes and contact

We may update this policy as the service, law or our providers change. We will revise the date above and provide additional notice where required.